Plan Price Per Extension Standard call cost  Phone numbers
Basic
 $15 $0.21c per call Included at $0 charge
Advanced
 $45 $0.00c per call Included at $0 charge
Call tariffs for a particular service can be found in the customer portal on each service, and default tariffs can be found here.
* All prices include GST

Information about the service

CipTEL Simple VoIP Service is our in-house cloud voice over IP (VOIP) calling and pbx service that works with any internet service.

 

Features available;

  • Voice Message - greet inbound callers with a pre-recorded welcome message
  • Queues - direct incoming calls to a group of users or other queues on your service.
  • Music on Hold - allows the selection of an audio source that can be broadcast to callers on hold.
You can also choose to add devices and accessories (available for purchase).

Equipment is only available under a self-installation activation process. Professional installation service is available and subject to quote.

What's included?

 

Included calls Premium calling
On net Included
Calls to Australian landline numbers Included
Calls to Australian mobile numbers 11c per minute
Calls to 13/1300 numbers 40c per call
Calls to international numbers Standard international rates apply
Calls to mobile satellite services Standard mobile satellite rates apply
Calls to directory services Standard directory service rates apply

Charges for international calls, calls to mobile satellite services, calls to directory services can be found at: 

What's not included?

  • An underlying internet access service 
  • Calls from your service other than the call types listed above under 'Included Calls'.
  • Phone number port-in from another service provider.
  • Any installation or configuration, or other professional service.

Minimum term

CipTEL Simple VoIP Service is available on a month-to-month subscription basis. 

 

Other information

Voice quality considerations

We do not guarantee that the call quality on calls made through your CipTEL service will meet or exceed a certain level. We recommend that your underlying internet access service provides a minimum of 1OOKbps uncontended bandwidth per voice line in each direction to ensure your service voice quality.

 

Device considerations

As part of your CipTEL service, you can opt to purchase eligible handsets or other additional equipment from us. This may or may not include necessary components such as power adapters, which you must purchase separately depending on your router/switch specifications.

 

Manage your service online

Your CipTEL service comes with access to a customer portal. It will enable you or a member of your team to perform phone number, user and feature management whenever you need it.


Service limitations

During a power failure, you will not be able to use your service for calls including Emergency '000' services or alarm services.

As an IP Telephony service, the quality of voice calls may be impacted by the end-to-end connectivity.

Capacity for concurrent calls at a site is limited to the available bandwidth at that site.

 

Understanding my bill

Your bill is issued on the  same date each month, which you can view via email or in the customer portal. 

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.