CIS: CipTEL MultiPBX VoIP

Plan		CipTEL MultiPBX
Monthly Charge 12 month term		$15/mth per user
What's Included		Licence to use the CipTEL MultiPBX solution Licence fee includes over 40 built-in features, such as: Hunt Group – numbers combined into groups that ring together simultaneously or in order, until call answered Auto Attendant – acts like a personal attendant with call greeting and automatic menu to re-direct calls Call routing – set up to direct calls based on day, working time & other customisable scenarios Call forwarding – set up to forward calls based on rules: Unconditional, Busy, No Answer, Busy & No Answer (Time controlled) Mobile extension – re-direct calls to up to 4 external numbers. Ring delay can be configured. Support Call Through feature. Assurance services for the CipTEL MultiPBX solution
What's Not Included		A Multiline Business Broadband Service A SIP Connect Service
Minimum Cost Includes set up costs	12 month term	$180/user licence
Maximum Early Termination Charges (ETC) 12 month term		$90/user licence
A Multiline Business Broadband service and SIP Connect service are required to connect CipTEL MultiPBX. Additional installation & professional service fees may be required. Additional features and handsets can be purchased with your CipTEL MultiPBX product.

Information about the service

Availability

You are eligible to take up a CipTEL MultiPBX if you are a business customer, have an ABN, ACN or ARBN, and you’re billed directly by Multiline.

CipTEL MultiPBX is only available to customers on PSTN / ISDN technologies, who are transitioning to the NBN Network.

Minimum Term

Available on 12, 24, 36, 48 or 60-month terms. The term must align to the term of the corresponding Telstra Business System package.

To ensure you are still covered at the end of the minimum term your CipTEL MultiPBX agreement will automatically be renewed month to month. You need to provide us with one month written notice to cancel.

If you chose to cancel during the initial or renewed minimum term for your agreement, we may charge you an Early termination Charge in accordance with your agreement.

Minimum Cost

Your minimum cost will depend on several factors including number of CipTEL MultiPBX licences, SIP Connect trunks and Telstra Business Broadband plan you select. This includes add-ons and hardware you choose to select to complement your system. The minimum term that applies to your service will be set out in the agreement that you sign with us.

Billing

The pricing in this Critical Information Summary is for your first billing cycle only. To opt into receiving paperless billing, visit telstra.com/emailbill to request an email bill and/or set up direct debit. For more information on other bill payment options, go to telstra.com/billpay

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Transferring to the nbn™ network

If the nbn network comes to your area and you wish to transfer to the nbn network with Multiline, we’ll take responsibility for managing your transfer to this new network. To do this, we’ll need your agreement and help to access your premises, and we’ll talk with you about installation requirements. We’ll work with you to make this as simple as possible.

If you don’t want to transfer to the nbn network, we’ll continue to provide your service up until we’re required to disconnect it as part of the migration to the nbn network. At this time we will cancel your services and no ETC will be charged. We’ll let you know the details before any changes happen.