CIS: Domains

Critical Information Summary for domains

Domain Names Australian Domains  International Domains .au Direct Domains
What's Included

.com.au, .net.au, .org.au

Email and Phone support

.com, .net, .org, .biz or .info domain name

Email and Phone Support

.au domain name

Email and Telephone Support

Charge $66 for 2 years $77 for two years $33 for one year

 

Other information

A domain name registration is for the period specified.  You can cancel at any time, but the subscription will remain active until the end of the registration period.  As a result, no credit will be issued if you choose to cancel before the end of the registration period.

Fair Use Policy

Use of this service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms/business-government

You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge for the current billing cycle. (No credit issued)

Manage your service online

You can manage the details of your Domain service online at portal.multiline.com.au or by calling 1300 364 185

Bill Payment Charges
    • All bill payment options are free.
Billing

The pricing in this Critical Information Summary is for a full billing cycle. 

We're here to help

If you have questions about your bill, need technical or account support, please call the Support team on 1300 364 185.

 

 

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit Complaints Handling. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at SFOA & Customer Terms.

 

BH Bradley Higgs
2 years ago