CIS: SIP Trunks

Critical Information Summary - SIP Trunks

Calling Plan	Calls Charged	Flat Fee
Monthly Calling Plan Cost per voice line	$9 for 1 month	$25 for 1 month
Trunk Phone Number (individual SIP number)	Included	Included
Trunk Phone Number (100 number range)	$44	$44
Total Minimum Cost over 12 months Assuming 2 individual SIP numbers and 2 voice lines

Information about the service

Multiline provides you with an IP voice service that
enables you to connect and use your fixed voice telephone system
over an active broadband service. The service is provided using
Session Initiation Protocol (SIP) delivered as voice lines over a SIP
trunk. Only one Calling Plan can be nominated against the SIP
trunk of your service at a given location.

Minimum Term

12/ 24/ 36/ 48/ 60 month term options are available.

Hardware

You will need to use a SIP NTU, which we will provide, to enable you
to connect your fixed voice telephone system to the Telstra
Business SIP service. Different SIP NTU models are available
depending on the number of voice lines required as well as the
type of interface (BRA, PRA or native SIP) of your fixed voice phone
system. The SIP NTU can be installed via a Telstra Professional
Install or via a nominated Telstra Partner or self-installation.
You can pay for the SIP NTU either upfront or via instalments
up to 48 months.

What’s included

Calling Plan	Calls Charged	Flat Fee
Local Calls	22c/call	Included
Standard National Calls	30c/call	Included
Standard Calls to Australian Mobiles	30c/min	30c/min

What’s not included

Calls from your service other than the call types listed under the
heading included calls, are not included with your calling plan and
you’ll be charged for these separately.
For International Calls rates or eligible countries see
multiline.au/internationalcalls
• A broadband access service.
• A fixed voice telephone system.

Information about pricing

Early Termination Charges (ETCs)

There are no early termination charges.

Calling Plan	Calls Charged	Flat Fee
Maximum ETC	0	0

Other information

Multiline SIP does not come with any guarantees in
relation to voice quality. It is recommended that your (separately
purchased) broadband service provides a minimum of 100Kbps
uncontended bandwidth per voice line in each direction to improve
your Service voice quality.

Other information

You can cancel at anytime but will need to pay any charges you owe up to the point of cancellation which may include the full month charge for the current billing cycle. (No credit issued)

Manage your service online

You can manage the details of your account via our customer portal: https://portal.multiline.au/

Billing

The pricing in this Critical Information Summary is for a full billing cycle but your first bill may include pro rata charges for part of the month if you started or changed your plan part way through a billing period.

Bill Payment Charges

Credit Card Debit - Automatic or Manual - FREE
Electronic payments – Free
BPAY - Free

We're here to help

If you have questions about your bill, need technical or account support, please call the Support team on 1300 364 185

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit Complaints Handling. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at SFOA & Customer Terms.

BH Bradley Higgs

3 years ago